Privacy Policy

Our Privacy Policy

At Lottery Post Canada, we value the trust that our users place in us when they share their personal information with us. We understand the importance of protecting and respecting your data and take all necessary steps to ensure that it is handled securely.

What Personal Information May Be Collected?

When you create an account or use our platform, we may collect various types of personal information from you. This can include:

• Account registration information such as username, email address, password, and date of birth
• Device and browser information, including your device type, operating system, screen resolution, and language preference
• Usage analytics data, which helps us understand how our users interact with the platform

We may also use cookies and tracking technologies to collect anonymous usage data and improve the user experience. These technologies can be used for various purposes such as:

• Logging in: When you log into your Lottery Post Canada account, we store a session cookie that allows you to access your account without needing to re-enter your credentials.
• Security: Our platform uses cookies and other tracking technologies to protect against security threats by detecting suspicious activity.

Cookies and Tracking Technologies

We use both essential (strictly necessary) and non-essential (analytical/performance) cookies on our website. Essential cookies are used for functionalities like session management, login protection, and technical log storage. These cookies will only be set if strictly required for the performance of a service that has been explicitly requested by you.

Non-essential cookies help us to improve our services through analytics or targeted marketing purposes. We respect your decision regarding these non-essential cookies; however, please note that disabling them may affect certain features' functionality on our platform. For instance, our login security might be compromised if essential cookies are denied access.

Communication Preferences

If you choose to receive communications from us, we will honour your preferences with regards to:

• Marketing opt-ins: You have the right to decline or adjust marketing notifications at any time.
• Notification frequency: Depending on the notification settings selected during registration, users can be opted-in/out for various types of alerts.

Data Storage and Retention

Your data is stored securely on our servers. We follow strict policies regarding data storage and retention:

• For account security purposes, we will retain user information even after an account has been deleted.
• Technical logs are retained to assist in platform maintenance, development, or legal requirements as per local regulations.

Security and Account Protection

We employ robust measures to protect your personal and account-related information from unauthorized access. These measures include:

• Encrypted connections: When transferring data between our servers and clients, all exchanges use secure protocols (HTTPS).
• Access controls: User permissions are restricted according to their roles or organizational hierarchy within the company.
• Authentication mechanisms: Our login system demands an original password stored securely with sufficient hashing power; these hashed versions of passwords can neither be read nor altered by unauthorized parties.

Your Rights Regarding Your Personal Data

According to local data protection regulations, you have several rights regarding your personal data:

1. Right to access: Request information about the processing purposes.
2. Right to correct: Have any errors corrected or updated if it’s true and legitimate request is made.
3. Right to erase (right to be forgotten): Have all collected data deleted in accordance with laws regulating specific situations like a personal privacy infringement.

To exercise these rights, you can submit your requests via email. Please see below for the contact details.

Data Correction or Deletion Requests

If you believe that any of the information we hold about you is incorrect or incomplete, please inform us as soon as possible by using our support email address (available at the bottom of each webpage).

We strive to respond within 3-5 business days after receiving your request. We are not allowed to correct or delete data when:

1. Required for the performance of a contract between you and Lottery Post Canada.
2. To assess your compliance with contractual obligations.

Third-party Services or Integrations

Our website uses various services provided by other companies. Some examples include Google Analytics for tracking, reCAPTCHA (Google) for security purposes. We may update this list periodically.

While these third-parties are reliable, their policies might change; however, we commit to complying with your expressed wishes regarding all such integrations and informing you about any new changes or integrations when it affects user data.

Responsible Handling of User Information

We will never disclose any personal information collected from users without explicit consent except in the following situations:

1. Law enforcement demands due to court-issued orders, subpoenas etc.
2. We have reason to believe the account was used for fraud, or we become aware that you are not complying with applicable laws.

Age Restrictions and Minor Protection

Children under 18 years old should only access our website under adult supervision; if minors use Lottery Post Canada services without consent from a responsible parent/guardian, please report such activity as it breaks guidelines stated here.